Refund Policy

1. Refund Eligibility

At Zambaldi Home, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:

  • Product Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Return Window: Refund requests must be made within 30 days of receiving the product.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at info@zambaldihome.com with your order number and a brief explanation of why you are requesting a refund.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
  3. Return Shipping: You will be responsible for the return shipping costs unless the item was received damaged or incorrect.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to be reflected in your account.

4. Non-Refundable Items

Certain items are not eligible for a refund, including but not limited to:

  • Products marked as non-returnable or final sale.
  • Items that have been used or damaged due to misuse.

5. Exchanges

If you would like to exchange an item, please follow the same process as for a refund. We will assist you in arranging an exchange based on product availability.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

For any questions or concerns about our refund policy, please contact us at:

Zambaldi Home
Email: info@zambaldihome.com